Ricoh Americas Corporation Solutions Deployment Group

The Solutions Deployment Group (SDG) raises awareness of document solutions and printing solutions by providing support to the sales and technical staff of Ricoh Family Group's distribution channels (click on a channel logo). SDG supports PRE-SALES* solution product activity.

Technical Training:
SDG deploys solutions through dealer visits, WebEx sessions, and seminars.

Support:
SDG demonstrates, provides technical support, and answers solution related questions. SDG is your key contact for customizations, working directly with Level 3 support.

Trade Shows:
SDG assists in set up, performs demonstrations, and provides technical assistance at events such as Alliance partner shows, national dealer meetings, corporate marketing events, and local dealer shows.

Our mission is to build strong business IT relationships with our customers as well as strengthen alliances with our business partners that promote mutual growth and success.

Frank Matranga
National Manager
Solutions Deployment Group
Document Solutions & Services Division
frank.matranga@ricoh-usa.com

*Post-sales troubleshooting and field installation continues to be supported by the local dealership and/or Ricoh's Field Service Support Division (FSSD). Download the Post Sale Solution Support Process (Adobe Acrobat required).